Yes, if you have placed an order, we may be able to cancel the order if we receive the cancellation within a 60-minute window of order processing. Should you receive damaged or defective product please contact us at 80, so we can assist you. You will still be able to return your bike or scooter (in new, unridden condition) within 30 days for a full refund, minus the cost of shipping.Īpparel and hats are not eligible for returns or exchanges at this time. If you need any assistance with tracking your order, please contact our Customer Service team. There may be some delays due to these changes. Our carrying partners FedEx and UPS have made changes to their services to safely deliver your orders to your door. Yes, we will remain open 24/7 online at. With this in mind, we’ve also added a few FAQs brought on by this topic:

If you decide to ride outdoors, we encourage you to visit the CDC site to take the necessary precautions to protect yourself and others during this time.

Cycling is a great way to stay active while practicing social distancing.

Frequently Asked Questions COVID 19 Updateĭuring the COVID19 pandemic, Mongoose remains dedicated to the health and safety of our employees and our valued customers.

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